What Information We Hold and Why
We collect the information you give us directly when you create your account — your mobile number, name, and the wallet identifiers you link for deposits and withdrawals through bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, our payment processor logs
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the transaction reference so we can match payments to your account and resolve any disputes quickly. Beyond account and payment data, we also collect device identifiers, browser type, and session activity automatically when you access our platform on any phone or browser. This technical data helps
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us detect unusual login patterns and protect your account from unauthorised access. We do not sell your personal information to third parties for marketing. Data shared with payment processors — such as your bKash or Nagad wallet number — is used only to process your transaction
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and is governed by those providers' own policies. If you contact our support channel, the conversation record is retained so agents can follow up accurately. How long we retain each category of data depends on legal obligations and your account status; you can ask us to
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clarify retention periods at any time by reaching our support team. Availability of services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.